Update 21st March 2020: Jerome’s Wine Bar and Shop is still opened for take out and Jérome is
Is there a minimum order?
No, you can order as little as 1 bottle! There is a delivery charge for orders under £100 (see Delivery section below)
When will my order be confirmed and my card charged?
You will first receive an automatic order acknowledgement email. When we have finished processing your order, we send you a second email. We only charge your card when your order is confirmed.
Can I change or cancel my order before it’s despatched?
If you want to change or cancel your order please contact us as soon as possible. Once you have received your confirmation email we may have to charge you an admin fee
Do you give a discount for large orders?
We are a wholesaler and always welcome large orders! We would be very happy to give discounts for special orders. Don’t be shy – give us a call!
What is the delivery charge?
Delivery to most UK postcodes is free when you spend £100. Orders by 12pm are usually delivered the next working day in London and within the M25. We will confirm to you by email your delivery date once your order is processed. Deliveries to remote UK addresses and other counties take longer and may be charged by the case. Any additional cost will be calculated when you check out. Please contact us if you have any queries regarding deliveries and see link here.
Can I collect my order from you?
We do not have a shop but we can arrange to have your order delivered from our warehouse to our offices in SW11 3TN. Please allow an extra couple of days for the wines to arrive. We will contact you as soon as we receive your order. Collections are weekdays between 9am and 6pm.
What is the cut-off time to get my wine delivered tomorrow?
All orders received Monday to Friday by 12pm will usually be delivered the following day (weekday) in London and within the M25, except during very busy periods. Please contact us for an ETA. Deliveries outside the M25 require longer lead-time; we will give you an ETA at the time of checkout.
Do you offer same day delivery?
Only for London postcodes deliveries and subject to availability. We need to receive your order by 10am. The charge for this is £25.
Do you offer Saturday delivery?
No we do not
Can I find out at what time my order will be delivered?
You can request a 3 hour-time-slot for London and AM or PM delivery for outside London, which we will confirm to you.
What if I am not at home, can you leave my delivery somewhere safe?
Yes but at your own risk. Please leave instructions of where we can leave your wines in the order notes’ section. Alternatively, we can rearrange delivery for a fee.
Will my wine arrive in its original packaging?
If you order an unmixed case, it should come in its original box. For mixed cases, the wines will be delivered in our Champagnes and Châteaux branded boxes.
How can I track my order?
It is not yet possible to track your order online. If you leave your contact number in the delivery instructions, the driver will be able to contact you to give you an ETA. Alternatively, please get in touch with us
My order has not arrived. What should I do?
Please contact us as soon as possible and we will find out where your order is.
You tried to deliver but I was out. How do I rearrange delivery?
The courier will leave a card for you to rearrange the delivery at a cost
My order arrived damaged. What do I do?
If any bottles arrive damaged, please either refuse the delivery or note the damage with the driver before signing the ePod on his electronic device. Contact us immediately so we can arrange a refund for you or resend the order.
Wine was missing from my order or the wrong wine was delivered. What can I do?
Please highlight the problem on the driver’s ePod before signing it. Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine.
The wine label or bottle shape doesn’t look like the one that is on your website.
From time to time producers change their packaging. We will always endeavour to have the new packaging on our website but sometimes we do no get advised of those changes.
RETURNS & CORKED WINE
My wine is faulty or I no longer need it, what shall I do?
Please contact our Customer Service team so we can discuss it.
Do you offer sale or returns?
We generally do not offer sale or returns but please contact us to discuss further.
GIFTS & VOUCHERS
Can I add a message to my order? Will the price be shown?
If you want to send your order as a gift, please write it in the order notes’ box. If you would like to add a message, please leave it in the order notes’ box and it will be printed on to a card with an envelope and included with the delivery. There is a cost of £3 for including a card. The order will be despatched with a delivery note but no prices will be shown.
Can my wine be in gift packs?
Some of our wines on our website come with gift packs. These feature in the packaging section.
How do I send multiple gifts to different addresses?
You’ll need to place one order per delivery. The first delivery is free of charge, the subsequent ones are chargeable at cost (unless they individually meet the minimum order requirements)