No minimum order and FREE delivery to England and Wales on orders over £150. Find out more
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Our guide to using our online shop
Frequently Asked Questions Shopping Online


Is there a minimum order?
No, you can order as little as 1 bottle! There is a delivery charge for orders under £150 (see Delivery section below). Our delivery charge for orders under £150 is £9.95 (except delivery to Scotland, and Portsmouth/Isle of Wight).

When will my order be confirmed and my card charged?
You will first receive an automatic order acknowledgement email. When we have finished processing your order, we send you a second email. We only charge your card when your order is confirmed.

Can I change or cancel my order before it’s despatched?
If you want to change or cancel your order please contact us as soon as possible. Once you have received your confirmation email, it the order has already been despatched, we may have to charge you an admin fee

Do you give a discount for large orders?
We are a wholesaler and always welcome large orders! We would be very happy to give discounts for special orders. Just give us a call!


Do you sell organic wines?

We have a licence issued by the soil association that allows us to sell organic wines and mention it on our website. We have a range of organic products, see our products listings here for more details.

Licence number: DC30960


What is the delivery charge?
Delivery to most UK postcodes is free when you spend £150. Our delivery charge for orders under £150 is £9.95 (except delivery to Scotland, and Portsmouth/Isle of Wight).
Orders by 12pm are usually delivered the next working day in London and within the M25. Deliveries to remote UK addresses and other counties take longer and may be charged by the case. Any additional cost will be calculated when you check out. Please contact us if you have any queries regarding deliveries and see link here.

We will confirm your order and give you a choice of delivery dates –  this is to avoid delivering when no one is there to take the wine, or there is no safe place to leave the parcel. If you can give us any delivery instructions when you place you order, we can then process your order for delivery.

Can I collect my order from you?
We do not have a shop but we can arrange to have your order delivered from our warehouse to our offices in SW11 3TN. Please allow an extra couple of days for the wines to arrive. We will contact you as soon as we receive your order. Collections are weekdays between 9am and 6pm.

What is the cut-off time to get my wine delivered tomorrow?
All orders received Monday to Friday by 12pm will usually be delivered the following day (weekday) in London and within the M25, except during very busy periods. Please contact us for an ETA. Deliveries outside the M25 require longer lead-time; we will give you an ETA at the time of checkout.

Do you offer same day delivery?
Only for London postcodes deliveries and subject to availability. We need to receive your order by 10am. The charge for this is £25.

Do you offer Saturday delivery?
No we do not

Can I find out at what time my order will be delivered?
You can request a 3 hour-time-slot for London and AM or PM delivery for outside London, which we will confirm to you.

What if I am not at home, can you leave my delivery somewhere safe?
Yes but at your own risk. Please leave instructions of where we can leave your wines in the order notes’ section. Alternatively, we can rearrange delivery for a fee.

Will my wine arrive in its original packaging?
If you order an unmixed case, it should come in its original box. For mixed cases, the wines will be delivered in our Champagnes and Châteaux branded boxes.

How can I track my order?
It is not yet possible to track your order online. If you leave your contact number in the delivery instructions, the driver will be able to contact you to give you an ETA. Alternatively, please get in touch with us

My order has not arrived. What should I do?
Please contact us as soon as possible and we will find out where your order is.

You tried to deliver but I was out. How do I rearrange delivery?
The courier will leave a card for you to rearrange the delivery at a cost

My order arrived damaged. What do I do?
If any bottles arrive damaged, please either refuse the delivery or note the damage with the driver before signing the ePod on his electronic device. Contact us immediately so we can arrange a refund for you or resend the order.

Wine was missing from my order or the wrong wine was delivered. What can I do?
Please highlight the problem on the driver’s ePod before signing it. Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine.

The wine label or bottle shape doesn’t look like the one that is on your website.
From time to time producers change their packaging. We will always endeavour to have the new packaging on our website but sometimes we do no get advised of those changes.


My wine is faulty or I no longer need it, what shall I do?
Please contact our Customer Service team so we can discuss it.

Do you offer sale or returns?
We generally do not offer sale or returns but please contact us to discuss further.


Do you offer returns/refunds?

You accept that these wines may be subject to normal wear and tear associated with the nature of these wines. As such the wine we sell to you will be of condition to be expected in view of its age and provenance and we will not be responsible for minor defects or imperfections or any condition resulting from nature or age of the wine. We cannot warrant any provenance any information given to us by third party suppliers.


Can I add a message to my order? Will the price be shown?
If you want to send your order as a gift, please write it in the order notes’ box. If you would like to add a message, please leave it in the order notes’ box and it will be printed on to a card with an envelope and included with the delivery. There is a cost of £3 for including a card. The order will be despatched with a delivery note but no prices will be shown.

Can my wine be in gift packs?
Some of our wines on our website come with gift packs. These feature in the packaging section.

How do I send multiple gifts to different addresses?
You’ll need to place one order per delivery. The first delivery is free of charge, the subsequent ones are chargeable at cost (unless they individually meet the minimum order requirements)

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